• Center for Customer-Driven Quality
Purdue University

• Customer Care Institute
"The Customer Care Institute (CCI) is an international organization serving customer care professionals. We focus on customer care issues found in the Customer Service, Consumer Affairs, Telemarketing and Help Desk professions."

• Customer Service Network
"The Customer Service Network is an independent organization set up to enable members to meet, share experiences and learn from others with a passion for customer service. Members come from all sectors of industry and commerce, as well as academic establishments."

• Customer Support Consortium
"We are a non-profit alliance of leading technology companies who are working together to solve industry-wide challenges. The Consortium is dedicated to shaping the future of customer support through the development of innovative strategies, business models and industry standards.

• Customer Relationship Marketing Forum / CRM-Forum
"The CRM-Forum was set up to become the pre-eminent independent on-line resource centre for CRM professionals working in the business - consumer marketplace. It provides CRM professionals and companies involved in CRM on both the demand and supply side of the industry with a place to keep up-to-date with CRM developments, and to meet, discuss, and contact each other about CRM-related issues."

• CRMCommunity.com
"Your resource for success in customer relationship management."
a portal for news, articles, events… and advertising

• The Disney Institute
"Best practices for benchmarking purposes and 'The Disney Approach' to current business and management issues"

• Help Desk Institute (HDI)
" HDI provides targeted information about the technologies, tools, and trends of the help desk and customer support industry."

• Help Desk Users Group
"Membership Forum in Europe for Customer Service, Quality and Customer Care. HUG leads the way in bringing about a culture change focusing on customer requirements."

• International Customer Service Association (ICSA)

• Society of Consumer Affairs Professionals (SoCAP)
"...professionals who are in some way responsible for creating and maintaining customer loyalty."