• Austin Call Center Alliance
Alliance of call centers and call center services providers in Austin, Texas

• Call Center Learning Center
"one of the most comprehensive resources for call center managers. This site provides articles, reference books, benchmarking studies, vendor yellow pages, and updates on innovative technologies and best practices for call centers."

• Call Center Network Group (CCNG)
"The Call Center Network Group serves call center managers, providing programs and services that facilitate the exchange of ideas, experience and solutions to meet the challenge of managing the call center environment. CCNG also establishes unique opportunities for career advancement and networking between call center professionals."

• Customer Outsourcing Performance Center (COPC)
"COPC has created a set of standards designed to help manufacturers improve the service they provide through outsourcers. The COPC mission is to develop and drive initiatives that support superior performance in customer-touch intensive environments, as measured by the criteria of customer service, customer satisfaction, and operational efficiency. These initiatives are developed and implemented in a collaborative, consortium environment which includes practitioners from both external and internal Customer Service Providers (CSPs), Outsourcers, industry suppliers, and other industry experts."

• Federal Help Desk Registry
"to improve interaction, bench marking, and exchange of best practices among all federal help desks. It is a strictly nonprofit, goodwill initiative to enhance the front line delivery of support and services in the federal sector for the Nation. All federal government help desks are eligible."

• Help Desk Institute
"... one of the largest and fastest growing associations of support professionals in the world."

• Help Desk Professionals Association
"Champions for the advancement of the technical support professional… Non-profit organization with the goal of providing technical support professionals a means to network and share information. In addition we will provide these professionals a source for invaluable state-of-the-industry information." includes eSharings eNewsletter

• Help Desk 2000
" ... professional organization that offers the support industry's most widely recognized Help Desk certification programs. We have emerged as the premier education provider for best practices and innovative methodologies for establishing a world-class support center."

• Incoming Call Center Management Institute (ICMI)
"ICMI is focused on helping call center professionals understand and manage the dynamic inbound call center environment. ICMI delivers its award-winning public and in-house seminars throughout the world, and ICMI publications are in use by a wide range of colleges, universities and corporate training programs. A recognized pioneer in the field of call center management, ICMI is independent and not associated with, owned or subsidized by any industry supplier."

• Resource Center for Customer Service Professionals
"Provides call center and help desk training and certification programs. Site also contains listing of seminars and conferences."

• Supportgate.com
" for professionals, managers and executives that make their living in the IT support services community."