reading, research, and related links
call center & help desk

conferences, expos, meetings
TMCnet's Events Calendar
"lists industry events such as trade shows, training sessions, conferences, seminars, and more."
Technology Marketing Corp.

Advanstar Call Center / Voice Group Events

Association For Services Management International Events

Call Center Campus
Center of Customer-Driven Quality @ Purdue University

Call Center Demo & Conference
Miller Freeman, Inc.

Call Center and Customer Management Events, Worldwide
"
Call Centres Worldwide hosts a comprehensive international network of Call Centre events, servicing the information & networking requirements of all tiers of the industry - from primary suppliers, through systems integrators, down to end-users."

Computer Telephony Expos
Miller Freeman, Inc.

Communication Solutions Expo (CTI Expo)
Technology Marketing Corp.

CRM & Support Services Conference & Expo
Help Desk 2000

Front Lines Technical Support Conference
Influent Technology Group

International Call Center Summit (ICCS)
MW Productions

Telcon Conferences & Expos
Advanstar

TeleStrategies, Inc.
"The leading producer of telecommunications industry conferences, seminars, and trade shows in the U.S."


conferences, expos, meetings
organizations
literature
miscellaneous