| reading, research, and related links | |||||
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| call center & help desk | |||||
| Businesses battling for market share find that service is the key to customer wins and loyalty. In an increasingly competitive atmosphere, call centers become strategic assets, allowing a level of service that harks back to the days of personal, individualized attention... Stephen Pace, Point Information Systems, Inc. Call Center Solutions, June 1999 |
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| conferences, expos, meetings literature miscellaneous |
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