Consociates KJ partners with clients to improve customer service and decrease unit cost by designing and implementing short-interval measurement tools and first-line management behaviors.

"People join companies but leave managers."

"Time is the scarcest resource, and unless it is managed, nothing else can be managed." Peter Drucker

"It is on the frontline that the hard work of building a stronger workplace gets done..."

The limitations of workforce management software

For many organizations, inattentiveness to the nontechnology side of the equation has hindered, and will continue to hinder, the success of customer loyalty, retention and satisfaction initiatives Ed Arnold, Omnitech Consulting Group

"Poor Service Puts e-Profits at Risk"

"People are still your greatest resource for customer service,"

"Businesses battling for market share find that service is the key to customer wins and loyalty. In an increasingly competitive atmosphere, call centers become strategic assets, allowing a level of service that harks back to the days of personal, individualized attention..." Stephen Pace, Point Information Systems, Inc.

"Seventy percent of study respondents do not see clear benefit of being loyal..."

The single most important thing to remember about any enterprise is that results exist only on the outside. The result of a business is a satisfied customer. Inside the enterprise there are only costs. Peter F. Drucker

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